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SALES & SERVICE CENTER

We are the superheroes of customer care. We are a positive, high-energy team of experts who love helping people while advancing our careers. We focus on being a place people love to work, balancing high performance expectations with heavy daily doses of fun and laughter.

Unlike most call centers, we help happy customers. We are on the front lines of three of Outlier’s businesses – Passport Health, Pump It Up and BounceU – fielding mostly inbound sales calls. At Passport Health, we help people prepare for their international trip by helping them set-up travel consults. At Pump It Up and BounceU, we help parents plan their child’s birthday party. How great is that?

Pump It Up

BounceU

OUR CORE VALUES

Come as you are

Don't be a jerk

Decide. Try. Iterate.

Move fast and deliver results

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Work With Us

Who We Are

Because we believe that loving what you do, where you do it and who you do it with are critical elements to a successful career, we’ve built a place you will find all three.

We are fun
From Star Wars Day and employee of the month to Customer Service Week, power hours and cube decorating contests to name a few, we know how to bring the fun.

We celebrate achievement
We are proud of our team and how hard they work, and we take time to celebrate their successes and milestones.

We focus on growth
We are dedicated to your career development, providing growth opportunities through individual skill building, career fairs and internships.

We are casual
We believe you do your best work when you’re comfortable, so we have a casual everyday dress code, where shorts, jeans and t-shirts are welcome.

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We encourage competition
Whether tackling goals, decorating a pumpkin or rooting for your favorite football team, there’s always a challenge to be met which makes everything more interesting.

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We listen
We are dedicated to continuing to build an incredible culture. We look to our team to help us grow and evolve and encourage the sharing of ideas for improvement.
Don't Be A Chump 5K

Don't be a Chump 5K
David Flores | Personal Party Planner, Pump It Up/BounceU
“I love the team that I work with. If you’re looking for a company that is always encouraging you and overall a great environment to work in, this is the place!”

 

Afton Hernandez | Manager, Call Center Operations
“I joined Passport Health in October 2015 as a customer service representative. I worked my way up and in January 2019, was promoted to Manager of Call Center. I am a firm believer that if you put in the hard work and time you will get great results and progression from it!”
Karla Heredia | Passport Visa Consultant
“Since day one, I fell in love with my job and my team. I have been able to express all my ideas and the most important thing is, I have been listened to since I started until this day, I feel free to keep expressing myself.”

 

Madison Burkhalter | Supervisor, Call Center Operations
“In 2016, I joined the team as an entry level customer service representative. Within 3 months, I was promoted to our Passport and Visa department. Working my way up, I am now supervisor of that team. I love working for a company that recognizes their internal talent and capitalizes on that before hiring externally.”
Outlier Career Fair

Outlier Career Fair 2019
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