SALES & SERVICE CENTER

We are the superheroes of customer care. We are a positive, high-energy team of experts who love helping people while advancing our careers. We focus on being a place people love to work, balancing high performance expectations with heavy daily doses of fun and laughter.

Unlike most call centers, we help happy customers. We are on the front lines of three of Outlier’s businesses – Passport Health, Pump It Up and BounceU – fielding mostly inbound sales calls. At Passport Health, we help people prepare for their international trip by helping them set-up travel consults. At Pump It Up and BounceU, we help parents plan their child’s birthday party. How great is that?

Pump It Up

BounceU

OUR CORE VALUES

Come as you are

Don't be a jerk

Decide. Try. Iterate.

Move fast and deliver results

Work With Us

Who We Are

Because we believe that loving what you do, where you do it and who you do it with are critical elements to a successful career, we’ve built a place you will find all three.

We are fun
From Star Wars Day and employee of the month to Customer Service Week, power hours and cube decorating contests to name a few, we know how to bring the fun.

We celebrate achievement
We are proud of our team and how hard they work, and we take time to celebrate their successes and milestones.

We focus on growth
We are dedicated to your career development, providing growth opportunities through individual skill building, career fairs and internships.

We are casual
We believe you do your best work when you’re comfortable, so we have a casual everyday dress code, where shorts, jeans and t-shirts are welcome.

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We encourage competition
Whether tackling goals, decorating a pumpkin or rooting for your favorite football team, there’s always a challenge to be met which makes everything more interesting.

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We listen
We are dedicated to continuing to build an incredible culture. We look to our team to help us grow and evolve and encourage the sharing of ideas for improvement.
Don't Be A Chump 5K

Don't be a Chump 5K
David Flores | Personal Party Planner, Pump It Up/BounceU
“I love the team that I work with. If you’re looking for a company that is always encouraging you and overall a great environment to work in, this is the place!”

 

Afton Hernandez | Manager, Call Center Operations
“I joined Passport Health in October 2015 as a customer service representative. I worked my way up and in January 2019, was promoted to Manager of Call Center. I am a firm believer that if you put in the hard work and time you will get great results and progression from it!”
Karla Heredia | Passport Visa Consultant
“Since day one, I fell in love with my job and my team. I have been able to express all my ideas and the most important thing is, I have been listened to since I started until this day, I feel free to keep expressing myself.”

 

Madison Burkhalter | Supervisor, Call Center Operations
“In 2016, I joined the team as an entry level customer service representative. Within 3 months, I was promoted to our Passport and Visa department. Working my way up, I am now supervisor of that team. I love working for a company that recognizes their internal talent and capitalizes on that before hiring externally.”
Outlier Career Fair

Outlier Career Fair 2019

Our Leadership

Shannon Dumar

Meet Shannon, our VP of Sales & Service Center Operations. An Outlier since 2016, Shannon‘s passion for people development is one of her greatest qualities. Shannon brings empathy, integrity and creativity into the call center to create a fun and unique environment for her team. Shannon values employee suggestions and is always looking for continuous improvement within the call center. Shannon takes pride in motivating her team to meet their ultimate career potential.

Afton Hernandez

Meet Afton, our Customer Sales & Service Manager. An Outlier since 2015, Afton co-leads the Customer Care Center for Passport Health and Manages the Fun Brands team that books birthday parties for kids. Afton’s commitment to her team’s success is driven by her supportive and caring leadership style. She is a stimulating leader who demonstrates extreme passion for problem solving and improving performance. She is the first one to roll up her sleeves and do the work she asks of others, inspiring commitment and loyalty from everyone.

Madison Burkhalter

Meet Madison, our Customer Sales & Service Center Supervisor. An outlier since 2016, Madison co-leads the Customer Care Center and Manages the Passport and Visa Services team responsible for securing travel documents to clients traveling overseas. Madison brings compassion and a natural ability to encourage and nurture her team through coaching and development. She is an open minded, energetic leader who generates creativity in others to do things differently and think outside the box.

Andrew Aziz

HI, I’M ANDREW. LET’S CONNECT!
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