Learning & Development Facilitator

This position involves training registered nurses in performance of a travel health consultation which is intended to provide health advice and information regarding travel health safety to international travelers. The Consultation Trainer supports the company’s effort to drive outstanding training execution and continual innovation within the training space.

This position combines training with coaching to help develop new hire skills and confidence levels for employees. The position interacts with various functions within the Training Team and the Clinical Operations Team.

Responsibilities and Duties:

    • Listening to new RN hire consultations and helping the new hire gain proficiency and confidence in their travel health consultation.


    • Work with the Training Department to get the training schedule for all New Hire trainees.


    • Facilitation of online/remote scheduled training sessions for new hire staff.


    • Facilitation of online/remote scheduled training sessions for existing staff who require additional or ongoing training sessions.


    • Update records and information in the Learning Management System (LMS) for scheduled employees.


    • Maintain and update information in the PassageWare (Electronic Health Record) system for employee training sessions, including; creating fake apts in the system for the new hire to utilize, ensuring that the training appointments are closed correctly, and ensuring that the new hire has properly charted the appointment correctly in the system.


    • Evaluate employee performance to gauge where skills are lacking.


    • Provide feedback and coaching for trainees on how to improve their performance.


    • Conduct reporting on employee progress and performance.


    • Communicate training needs and online resources. Identify which skills new nurses struggle with the most and suggest changes to training to mitigate the struggle with specific skills.


    • Conduct surveys to gauge the effectiveness of programs


    • Communicate with In-Clinic Trainers and other key stakeholders regarding employee performance.


    • Work with Subject Matter Experts to create new training scenarios


    • Evaluate trainee performance for gaps in the training program and make recommendations to improve overall training experience


    • During downtime, observe “top performing” nurses to identify and document story-telling and objection handling “best practices”.


    • Actively engage in retention activities (encourage nurses, why vaccines work, best qualities of work)


    • Other duties as assigned


Requirements and Skills:

    • 2-5 years of experience in Training and Development, or Clinical Experience, or Sales Experience


    • Experience managing and facilitating virtual training, both individually and in group settings


    • Technology-proficient, including but not limited to MS Office, Google Suite, and Web Conferencing Systems


    • Familiarity with conducting a Needs Assessment (preferred)


    • Familiarity with QA principles and standards (preferred)


    • Aware of adult learning principles and facilitation.


    • Ability to communicate effectively across departments, and with clients internal and external


    • Engaging presenter and speaker


    • Ability to multi-task and think critically


    • Ability to organize and manage multiple tasks


    • In-Office location at Corporate Headquarters


    • Requires the ability to sit or stand for extended periods of time.


    • Ability to work independently in an office environment.


    • Bending, stooping, reaching, twisting, lifting, pulling, pushing, and moving items.


    • Requires the ability to lift up to 30 lbs. without assistance.


What We’ll Give You:

    • A place to be yourself and have fun


    • A team that appreciates and values your contributions


    • A nimble business environment with the opportunity to grow and make a difference


    • Flat organization to encourage efficient decision-making and creativity


    • Comprehensive healthcare plans, including dental and vision


    • Company paid HRA contribution


    • Medical FSA and Dependent Care FSA


    • Disability and life insurance


    • Employee assistance plan


    • 401K Program


    • Flexible paid time off


    • Flexible work life balance and culture dynamic


    • Flexible work arrangements available for suitable employee


    • On-site coffee shop with monthly per diem


    • Career development and training


    • Healthy food and snacks (and sometimes donuts)


    • Customized workspace


    • And more!


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