SALES & SERVICE CENTER

As a Customer Sales Representative, you’ll be the gateway to the most epic birthday celebration of a kid’s life. You’ll be the first step to a child unleashing their wild side and having limitless fun in one of our amazing, private, inflatable playgrounds on the biggest day of their year.  So we’ve got two very important questions for you. Does that sound fun? Are you up for the challenge? If you’re still reading, we’ll take that as a yes!

We’re looking for energetic, outgoing and passionate birthday party lovers who are ready to break new ground and help shape our new in-house Sales & Service Center. We have full-time positions available. And if you join the team, sky’s the limit for your career! We offer significant growth opportunities across our network of businesses, promoting from within whenever possible. We don’t pay attention to formalities or backgrounds – if you can get the job done, we want you here.

WHAT YOU’LL DO

• Answer inbound phone inquiries and provide information about private event options, hours of operation, and other store-level policies 

• Convert inbound inquiries into party bookings by guiding customers to available party slots and recommending party packages to meet their needs

• Suggestively sell party options to create the perfect party experience and increase the final party package price

• Place outbound confirmation and possible booking calls to customers

• Maintain high customer satisfaction rating

WHAT YOU’LL BRING

• High school degree or equivalent

• Passion for fun and the ability to communicate that enthusiasm

• Strong customer service skills

• Verbal communications and phone etiquette skills

• Comfortable using a computer to navigate between store-specific websites, providing location-specific pricing, packages, and other information

• Ability to learn and use party booking software

• Ability to listen and solve customer complaints and concerns

• Ability to overcome obstacles and objections

• Desire to always make each exchange with customers a positive and memorable experience

• Organizational and problem-solving skills, including attention to detail

• Willing to accommodate a flexible work schedule, including weekends and holidays

PREFERRED QUALIFICATIONS

• Minimum of 1 year in event planning, entertainment, or travel reservation experience

• Minimum of 1 year of customer service experience

• Bilingual a plus!

WHAT WE’LL GIVE YOU

• Flexible hours and work schedule

• Hourly pay plus incentives

• A team that appreciates and values your contributions 

• A place to be yourself and have fun 

• Career development and training

• Casual work environment

• Special discounts

• Paid vacation and holidays (full-time employees only)

• Comprehensive healthcare plans (full-time employees only)

• And more!